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November 2010

Tuesday, November 30th, 2010
What makes a great and lasting organization great and lasting? It may just be its willingness to be boring.
Wednesday, November 17th, 2010
Rating sites, blogs, forums, Facebook and Twitter have made it easy for your customers to share their product or service performance thoughts, customer service experiences, and overall satisfaction level. Are you listening to what they have to say?
Friday, November 5th, 2010
It's time to think big! Don't limit your business by ignoring the awesome opportunity you have to serve an entire country.
Friday, November 5th, 2010
What is an organization's role?
Friday, November 5th, 2010
Don't spend too much time worrying about your image...focus on your reality.